Privacy Policy

1. Overview

Dianoic (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use dianoic.ai and our services.

2. Information We Collect

We collect information you provide directly to us:

• Account information: Name, email address, business name, and role when you sign up.
• Business data: Sales reports and CSV files you upload for analysis. This data is stored securely and used only to generate insights for your account.
• Usage data: How you interact with the platform, including pages visited and features used, to improve our product.
• Communications: Messages you send us, including support requests and feedback.

3. How We Use Your Information

• To provide, maintain, and improve our services
• To generate AI-powered business insights from your uploaded data
• To send you daily briefings, alerts, and product updates you’ve opted into
• To respond to your support requests
• To detect and prevent fraud or abuse

4. Your Data Is Never Sold

We do not sell, rent, or share your business data or personal information with third parties for marketing purposes. Your data is yours. We use it exclusively to power your Dianoic experience.

5. Data Storage and Security

Your data is stored securely using Supabase (PostgreSQL) with row-level security and encrypted at rest. All data in transit is protected by TLS encryption. We apply role-based access controls to ensure only you and your authorized team members can access your business data.

While no system is completely secure, we take industry-standard measures to protect your information and respond promptly to any security incidents.

6. Third-Party Services

We use trusted third-party services to operate Dianoic. Each is bound by their own privacy policies and we share only the minimum data required for them to perform their function:

• Supabase — database, authentication, and file storage
• Anthropic (Claude API) — the AI model that powers Dino’s analysis. Your business data is sent to Anthropic’s API solely to generate your insights. Anthropic does not use API data to train their models.
• Resend — transactional email delivery (confirmation emails, daily briefings)
• Stripe — payment processing. We never store or access your card details.
• Vercel — hosting and infrastructure

7. Data Retention

We retain your data for as long as your account is active. If you cancel your account, we will delete your business data within 30 days. Some anonymized, aggregated data may be retained for analytical purposes.

8. Your Rights

You have the right to:

• Access and download your data at any time from your account settings
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of non-essential email communications

To exercise these rights, contact us at [email protected].

9. Cookies

We use only essential cookies required to keep you signed in and remember your preferences. We do not use advertising or tracking cookies.

10. Changes to This Policy

We may update this policy from time to time. We’ll notify you of material changes by email or via an in-app notice. Continued use of Dianoic after updates constitutes acceptance of the revised policy.

11. Contact

Questions about your privacy? We’re a small team and we respond personally.
Email: [email protected]